You can return your order within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
Several types of goods are exempt from being returned. Perishable goods and personal care items i.e. soaps, other cosmetics and face masks cannot be returned. We also do not accept returns of products that are intimate, sanitary goods or hazardous materials i.e. condoms. We also do not accept returns or refund for digital products or e-gift cards.
To return your product, you should contact our support at firstname.lastname@example.org and they will assist you with your return. Please state the reason of your return in your email and your order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please note that the product can only be exchanged for a different size once. If it needs to be exchanged a second time, the shipping cost will be paid by the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account,
If you need to exchange a product, send us an email at email@example.com with your enquiry.
If you encounter any problems during the return process, please do not hesitate to contact us.
First, please check the package carefully.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.
Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to firstname.lastname@example.org. We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.
We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. If you have any questions, please contact us at email@example.com and we will try our best to assist you with this matter.
Can I cancel/amend my order after I've placed it?
If your order is placed on a week day, our warehouse is really quick at packing your order up which means we can't make any changes or cancel it once you've placed it. This includes changing the delivery option, delivery address or payment method.
If your order is placed on a weekend or a bank holiday, you may be able to cancel your order and place a new one instead if informed within 24 hours of placing your order.